Communication and feedback

We exist to serve the best interests of the general public and our stakeholders regarding the natural resources we protect. We believe good communication is at the heart of that service, and we encourage your feedback.
 

Our commitment to customer service

We support and follow the Department of Public Expenditure and Reform's (DPER) Guiding Principles of Quality Customer Service. To best inform stakeholders of the nature and quality of service they can expect from our organisation, we have developed a Customer Charter and Customer Action Plan.

 

Equality and diversity

We acknowledge the diversity of all our customers and work to ensure that everyone receives the same high quality of service. From 1 May 2013, our administration has been subject to review by the Office of the Ombudsman to ensure that we are maintaining those same high standards of service.

 

Making a comment, compliment or complaint

We strive to provide the best possible service at all times. However, there may be times when you think we can improve that service. Or, there may be times when you want to tell us about something we have done well.

You can contact any of our staff members or managers, or our Complaints Officer via post, email and phone.

Inland Fisheries Ireland
Citywest Business Campus
Dublin 24
D24 Y265

Phone: 01 8842694
 

Email: customerfeedback@fisheriesireland.ie

Send us your queries, comments or complaints

You can use this online form for all your communications to us. We will get back to you as soon as we can.