Making a Comment, Compliment or Complaint
Inland Fisheries Ireland (IFI) wants to provide you with the best possible service. There may be times when you think we can improve our service and/or there may be times you want to tell us about something we have done well.
Whatever age you are, you have rights including:
- the right to have your say and be listened to
- the right to complain if you are not happy about something we have done.
From 1st May 2013 our administration is subject to review by the Office of the Ombudsman, www.ombudsman.ie.
In order to help you to do so the following options are available to you:
In Person: Talk to any IFI staff member, manager or the Complaints Officer –
IFI Complaints Officer,
Inland Fisheries Ireland,
Citywest Business Campus,
Online: Online complaint Form. Staff can help you put your complaint in writing, if you require assistance.
By Letter: Send a letter or fax to any IFI location. Staff can help you put your complaint in writing, if you require assistance.
Ring us: 01 8842600 Your call will be answered by a staff member from the IFI Head Office.
Download our Comment, Compliment and Complaint Policy: pdf Comment, compliment and Complaint Policy (173.16 kB)
National Specialist in Accessibility
IFI has a National Specialist in Accessibility (Michael Cusack, Health & Safety Executive) who will provide guidance, advice and strategic support in the promotion of access for people with disabilities. The purpose of the role is also to develop a strategic framework for the implementation of Part 3 of the Disability Act 2005 in IFI.
What do I need to include in my complaint?
A written complaint should include:
- Who was involved?
- What happened and when?
- What are you concerned about?
- Have you done anything else to resolve this matter?
- What do you want to happen now?
It will also assist the Complaints Officer if any extra information and/or copies of other relevant documents are attached to your written complaint.
What will happen next?
In the case of a comment or a compliment:
- If contact details have been provided, a letter of acknowledgement will be sent to you. All comments or compliments will be forwarded to the relevant service or staff member.
- A verbal complaint will be acknowledged as soon as possible by the relevant staff member.
- A written complaint will be acknowledged by a Complaints Officer in writing within five working days.
How will my complaint be dealt with?
Depending on the nature and seriousness of your complaint:
- A staff member/ manager will attempt to resolve your complaint locally or
- The Complaints Officer will look into the issues raised in your complaint.
How long will it take the Complaints Officer to look into my complaint?
- The Complaints Officer will look into your complaint within 30 working days of the date when it was acknowledged.
- If it takes longer to look into all the issues raised in your complaint, the complaints officer will notify you within thirty working days and will give you an update on what is happening every twenty working days after that.
What do I do if I am not satisfied with the recommendations made by the complaints officer or the way my complaint was dealt with?
You may request an independent review of your complaint from the Office of the Ombudsman or Ombudsman for Children.
Office of the Ombudsman:
18 Lower Leeson Street,
Phone: 01 6785222
The Office of the Ombudsman is open between 9.15 and 5.30 from Monday to Thursday and 9.15 to 5.15 on Friday including lunchtime on each day.
Ombudsman for Children's Office:
52-56 Great Strand Street
Free-phone: 1800 20 20 40
Phone: 01 865 6800
Whilst we attempt to respond to all forms of correspondence quickly, when local investigation is required you will understand that this takes time, but we will always do our best to act quickly and efficiently. We promise to keep you updated regularly on progress made.
Still unsure how to make a complaint?
If you are still not sure how to make a complaint to IFI please contact us and we can assist you in making your complaint.
Phone: 01 8842600